Technical Support Engineer

Key Responsibilities:

Installation & System Setup

• Coordinate installation and configuration of hardware and software at customer sites.
• Ensure systems are properly tested and fully operational upon handover.

Customer Support & Troubleshooting

• Assist customers with production testing and prepare technical reports.
• Diagnose and resolve issues encountered during daily production.
• Log technical issues accurately and collaborate with HQ engineers to provide timely solutions.

Training & Technical Guidance

• Conduct user training sessions on system operation, programming, and maintenance.
• Provide on-site and remote guidance to optimize customer workflows.

Business Support

• Occasionally participate in business trips to support urgent customer requirements.
• Maintain professional communication and build strong relationships with Chinese clients.

Requirements:

Must Have:

• Fluent Chinese communication (spoken and written).
• Strong willingness to learn technical systems (training will be provided).
• Good communication and problem-solving skills.
• Ability to travel occasionally for customer support.

Nice to Have:

• Previous experience in technical support, machinery, electronics, or manufacturing.
• Knowledge of inspection equipment (SPI, AOI) is a plus but not required.

Benefits:

• Full 2-month probation period.
• Full social insurance coverage.
• Own marriage: 10, VND and 5 days leave with full salary
• Child's marriage: 2m VND and 1 day leave with full salary
• Sibling's marriage: 2m VND and1 day leave with full salary
• Parents (in-law)' 60th birthday: 1m VND and1 day leave with full salary
• Childbirth: 2m VND and 3 days leave with full salary
• 1st birthday of child: 1m VND
• Own birthday: 500k VND
• Spouse's birthday: 300k VND
• Children's day (under 12): 300k VND/ each baby
• Wedding anniversary: 300k VND
• Lunch allowance: 600k VND
• Team-building allowance: 800k person/month
• Social & medical insurance: Full salary rate
• English & Korean education allowance.
• Oversea training in Korea.
• Premium health care package: PVI care insurance.
• Motorbike + car parking.
• Condolence