Senior Solutions Architect (Presales)

As a Solutions Architect, you will ensure customers derive meaningful business value from our products. You’ll collaborate with clients to understand their needs, design impactful solutions using our technology, and lead successful integrations.

OUTCOMES EXPECTED:

• Develop deep expertise in our technology and product offerings.
• Successfully manage 3–5 existing accounts and 3–5 new accounts simultaneously.
• Deliver measurable business value through solution adoption and client satisfaction.
• Achieve a high conversion rate from Proof-of-Concepts (PoCs) to successful go lives.

RESPONSIBILITIES:

Pre Sales

• Collaborate closely with the Sales team to identify customer needs and propose tailored solutions.
• Deliver technical demos, proof-of-concept (PoC) implementations, and solution walkthroughs to support the sales process.
• Provide inputs to RFPs/RFIs and ensure alignment of customer requirements with our offerings.
• Build trust with prospects by articulating the business and technical value of our solutions.

Solution Design and Technology Adoption

• Become an expert on our APIs, SDKs, and platform, and how to best integrate them into client systems.
• Own and drive relationships with external technical stakeholders — from engineers to CTOs — to translate business objectives into solutions.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Work hand-in-hand with our Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of our products
• Discover new problems which the customer has and increase adoption of our technology wherever applicable

Integration and Delivery

• Provide technical leadership and guidance to our users while they are building their integrations
• Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live
• Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
• Conduct POCs to ensure that the products meet the client’s requirements
• Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner

Voice of the Customer

• Act as a customer advocate internally by sharing feedback with product and engineering teams.
• Identify product gaps or enhancements based on real-world use cases and suggest improvements.

Personal Competence Building

• Continuously improve your skills in communication, influence, problem-solving, and client management.
• Maintain composure in high-pressure situations and guide customers through resolution paths.
• Document learnings and build internal knowledge repositories to enable scale.

COMPETENCIES:

Remains Calm through Tough Situations

• Under critical situations faced by the client, maintain calm and works towards resolving the issues faced
• Does not let the client make wrong decisions and acts on correcting the decisions as soon as he is aware

Analytical and Problem Solving Skills

• High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it
• Strong attention to detail - does not let important details slip through the cracks

Learning

• Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs
• Enthusiastic about learning and trying new approaches, best practices, and ideas

Great Communicator

• Excellent communication and presentation skills
• Can inspire a team to pursue a course of action
• Is honest in communications and reporting; isn't afraid to voice his/her opinion or deliver bad news

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in a customer-facing technical role (solutions engineering, pre-sales, or consulting).
• Prior experience in software development is a strong differentiator and can set you apart.
• Experience working with APIs, mobile environments (Android, iOS, Flutter, React Native), cloud or on-premise platforms, or identity/KYC solutions is a plus.
• Vietnamese candidate with excellent written and spoken English.
• Comfortable working in a fast-paced, global startup environment.